They received the item but it was defective, damaged, had missing parts, or not the item depicted in your description.They received the item later than the maximum estimated delivery date provided by you.
When can a buyer file an A-to-z claim for an Amazon Payments transaction?īuyers can file an A-to-z Guarantee claim when one of the following conditions applies: The vast majority of buyers will never need this program, but for those who do, the guarantee gives us a chance to provide confidence and trust when they shop from the universe of sellers who use our service. The Amazon A-to-z Guarantee provides buyers with an opportunity to obtain a full reimbursement for their purchase or cancel their authorized payment if they are not satisfied with a purchase made on a third-party site using Amazon Payments. We extend this valuable buyer trust to sellers like you on our platform through the Amazon A-to-z Guarantee Program. Over the years, Amazon has built a base of millions of satisfied buyers by being responsive to their concerns and acting quickly to resolve these concerns. For details on A-to-z Guarantee protection for purchases made on the website, please see Representing Your Side in an A-to-z Guarantee Claim. The following policy applies to the purchases made on third-party sites using Amazon Payments. Customer Agreement and Policies Amazon A-to-z Guarantee Policy for Sellers
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